Our promise

Our 24-hour re-clean guarantee for Loveland homes

If something was missed or you're not happy, tell us within 24 hours of your clean. We'll schedule a re-clean, free of charge.

A cleaner smiling as she ticks off a checklist in a spotless kitchen

How it works

Three steps and no forms

  1. I

    Tell us within 24 hours

    Call or text (513) 951-7799, or email hello@lovelandcleaning.com, within 24 hours of your appointment. A photo helps.

  2. II

    We schedule a return

    We agree on a time to come back and clean the area that was missed.

  3. III

    We re-clean it, free of charge

    We re-clean the area in question at no additional charge.

Questions

Guarantee questions

How long do I have to report a problem?
Please tell us within 24 hours of your appointment, so we can see the issue while it is fresh and schedule your re-clean.
What does the guarantee cover?
It covers the areas we cleaned during your booked service. If something in those areas was missed or not up to standard, we come back and re-clean it at no additional charge.
What is not covered?
It does not cover damage that was already there, anything outside the service you booked (for example, the inside of the oven if you did not add it), or complaints based on unreasonable expectations.
What if something is damaged during a clean?
Our team takes great care. Every cleaner carries their own general liability insurance, and we carry our own as well. If we damage something through our negligence, tell us within 24 hours of your appointment and we will work with you to resolve it. See our terms for the details.

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